After we have received your Mail Order Kit back or if visiting, after your appointment, we will have captured the information required to start working on footwear that addresses your unique fit and needs. We will create the last - the form the footwear will actually be made on - from a cast of your foot or from the information you have sent.
After completion of the last, the first thing you will receive back is a plastic, see through, trial shoe and foot bed (custom orthotic or standard foot bed depending on your order). This will allow you to check for fit and actually look in to see where things are such as the ends of your toes, the end of the shoe, the width of the toe box and under ankle heights. As always, we will be available to chat on the phone if you need us to guide you. After noting any needed changes, we will use that information to adjust the last.
Once we have all agreed on the fit of the trial shoe, the true crafting begins. As we will have already ordered your materials that you selected, like leather type and color, we will create your specific pattern and cut and work the materials. The unique measurements of you feet and your needs are again factored in here as we construct stylish footwear to increase your mobility and comfort. If you are simply having us provide you with the correct fitting pair of shoes or boots that you have never been able to find and have no foot issues per se, the process is the same.
As mentioned above, if you are requiring an orthotic we will be creating this coincident with the footwear. Removable orthotics are a wonderful way to support the foot completely if you have biomechanical issues and it allows for changes to be made to the function of the shoe without tearing the shoe apart. We recommend that everyone orders a custom foot bed or orthotic with their shoes.
When your footwear is complete, we will treat them with our favorite conditioner or water repellent. We'll take a few pictures and send them on their way to their new home. We love to hear back from everybody and encourage you to stay in touch.
If after you have lived in your custom shoes or boots for a while you decide you need another pair, most of the hard work has already been done. All you need to do is call or email us and we will be in touch to create another pair.